FAQ

FAQ:

What are the benefits: 

  • One-time cost with no recurring fees.
  • No app required on guests' current smartphones. See compatible smartphone list below.
  • Easy to setup: Just copy and paste your website link when prompted during checkout.
  • It’s really as easy as it looks in the video! Just tap phone on DiningDot to access website of your choice.
  • Contactless menu solution to help reduce the spread of COVID-19.
  • Great for Food, Beer & Cocktail Menus.
  • Replace physical menus & reduce printing costs.
  • Increase website traffic.
  • Instantly syncs with your online menu updates. No need for new DiningDots.
  • Water-resistant with strong adhesive backing.
  • No Batteries required. Rated for 100,000 reads. 
  • Ships pre-programmed to link to the website/menu of your choice.
  • Adds a wow factor to ever table or bar top.

Are there recurring fees?

No, DiningDots are a one time purchase.

 

How does it know my website or menu link?

Before adding DiningDots to your shopping cart you will be asked for the website address to your online menu.  You are also welcome put a link to any website of your choice that you would like your DiningDot to send guests too.  Simply copy and paste the link into the box at checkout and we will do the rest.

 

Which smartphones work with DiningDot?

Currently nearly every major brand smartphones manufactured reads DiningDot. This includes Iphone, Google, Huaweei, Motorola, LG, Nokia, Sony and HTC.  See bottom of page for complete list.

 

Is an app required?

The ability to read DiningDots is a native feature in smartphones currently manufactured without the use of an app.  Simply place the phone close to the DiningDot and your phone will automatically prompt you to visit the site.

 

How does it work?

DiningDot sends a signal to your guest’s smartphone which prompts it to visit a website of your choice.  Simply tap the smartphone on the DiningDot to receive the prompt. A notification will appear taking them directly to the site.

  

Do I need a new DiningDot if I update my menu or website content.

No, your DiningDot will be attached to the website address you provide us with. As long as you do not change the web address to your website, your DiningDot will continue directing your guests to the updated information on your site.

 

How long do they last?

The chip itself can last up to 100,000 data transfers, however factors such as bending, excessive water exposure, or extreme heat or cold expousure can wear on your DiningDot. 

 
What is the processing time?

Please allow 1-3 days to program and ship your DiningDots. Estimated shipping time within the U.S. is 3-5 business days. We also offer international shipping  

 

Can I track my order?

Yes, when your order is processed you will receive an email which will provide you with your USPS tracking number.  You can either click on the link provided in the email, visit USPS.com and type in your tracking number, or type your number into a search engine and choose USPS. If your item doesn't arrive on the expected arrival date provided by USPS, don't worry USPS will be happy to assist you. Just click HERE and they can keep you updated on your delivery status.

 

Do you offer bulk discounts?

We do. Just email us at info@DiningDot.com and we can provide you with a quote.

 

Which part of the phone do I tap on the DIningDot?

Iphones: Back top of smartphone

Androids: Back center or top of smartphone

  

Why isn’t my Iphone reading the DiningDot?

  • Phone is in airplane mode
  • Camera is open
  • Flashlight is on
  • Screen is off

 

Why isn’t my Android reading DiningDot?

  • Make sure NFC is turned on in your settings.
  • Phone in in airplane mode.

 

Compatible phone list:

*Future phones by all these brands will also be compatible.

iPhones: 

  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE
  • (iPhone 7, iPhone 8, iPhone X must have an Near Field Communication reader app installed.
  • all future iPhones

 Pixels: 

  • Pixel
  • Pixel XL
  • Pixel 2
  • Pixel 2XL
  • Pixel 3
  • Pixel 3XL
  • Pixel 3A
  • Pixel 3aXL
  • Pixel 4
  • all future Pixels

Galaxy:

  • SIII
  • S4
  • S5
  • S6
  • S6 Edge
  • S6 Edge+
  • S7
  • S7Edge
  • S8
  • S8+
  • S9
  • S9+
  • S10
  • S10 5G
  • S10+
  • A20
  • A20e
  • A30
  • A50
  • A51
  • Galaxy Fold
  • Galaxy Fold 2
  • all future Galaxies

Samsung:

  • Note 8
  • Note 9
  • Note 10
  • Note 10+
  • all future Samsungs

HTC:

  • One M9
  • Desire 10 Pro
  • Exodus 1
  • U11/Life/+
  • Desire 12/12+
  • U11 Eyes
  • U12 Life
  • U12+
  • U19e
  • 19+
  • all future HTC phones

Huawei:

  • P10
  • P10 Plus
  • P10 Lite
  • P20
  • P20 Pro
  • P20 Lite
  • P30
  • P30 Pro
  • P30 Lite
  • all future Huawei models

LG:

  • G3
  • Nexus 5X
  • V10
  • G4
  • K10
  • V20
  • G5
  • G6
  • V30
  • V35 ThinQ
  • Q Stylus
  • Q Stylo 4
  • V40 ThinQ
  • V50 ThinQ 5G
  • Q8
  • Q7
  • G7 ThinQ
  • G8
  • G8s ThinQ
  • Q9
  • One
  • all future LG phones

Xiaomi:

  • Mi Mix
  • Mi Mix2
  • Mi Mix 2S
  • Mi Mix 3
  • Mi5
  • Mi5s
  • Mi5 Plus
  • Mi6/X
  • Mi6
  • Mi8
  • Mi8 Lite
  • Mi8 Pro
  • Mi9
  • Mi9 SE
  • all future Xiaomi phones

Nokia:

  • 3
  • 5
  • 6
  • 8
  • 1
  • 1
  • 8 Sirocco
  • 7 Plus
  • 1
  • 9 PureView
  • all future Nokias

OnePlus – One, 3, 3T, 5, 5T, 6, 6T, 7, 7 Pro, 7 Pro 5G, all future OnePlus phones.

Motorola – Moto P50, Moto X4, Moto Z3, Moto Z3 Play, all future Motorolas.

Sony – Xperia XZ1/Compact, Xperia 1, 10/Plus, Xperia XA1/Ultra/Plus, Xperia XZ2/Compact/Premium, Xperia XA2/Ultra/Plus, Xperia XZ3, all future Sony phones

Essential – PH, PH-1, all future Essential phones